Shipping & Returns

Delivery Policy

  • Areas We Deliver To:We offer delivery within Stevenage and surrounding areas. For deliveries outside this range, please contact us to confirm availability.
  • Delivery Times:Orders are typically delivered between 9 AM and 6 PM. While we aim to meet preferred delivery times, exact times cannot be guaranteed.
  • Same-Day Delivery:Orders for same-day delivery must be placed before 4 PM. Same-day delivery may incur an additional fee.
  • Delivery Fee:Delivery fees vary based on the location and will be calculated at checkout.

Return & Refund Policy

  • Damaged or Incorrect Items:If your flowers or gifts arrive damaged or incorrect, please notify us within 24 hours of delivery. Include a photo of the issue so we can assess the situation.
  • Freshness Guarantee:Our flowers are guaranteed fresh for at least 5 days. If you’re unsatisfied with the freshness of your order, please contact us.
  • Refunds and Replacements:Refunds or replacements are offered at our discretion for valid claims. Please note that flowers are perishable items and cannot be returned.

Cancellation and Changes

  • Cancellations:Cancellations are allowed up to 24 hours before the scheduled delivery date. A full refund will be processed.
  • Changes:Changes to your order (e.g., delivery address or message) must be requested at least 24 hours in advance.